taka11 Privacy Policy

1 Introduction

This Privacy Policy (the "Policy") describes how taka11 ("we", "us", "our", or the "Platform") collects, uses, stores, and protects the personal data of individuals ("you", "your", or the "Player") who access or use the taka11 online casino and sports betting platform available at taka11.club (the "Site").

taka11 is committed to maintaining the privacy, confidentiality, and security of all personal data entrusted to us by our users. This Policy has been prepared to provide full transparency about our data practices and to ensure that every Player understands what information is gathered, the purposes for which it is processed, and the rights available to them in relation to that data.

By creating a taka11 account, logging in to the Site, or otherwise using any service provided through taka11.club, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the taka11 platform.

2 Data We Collect

taka11 collects the following categories of personal data from Players and visitors to the Site:

2.1 Registration Data

When you create a taka11 account, we collect the information you provide during the registration process, including your chosen username, email address, date of birth, and the password you create (stored in hashed, non-reversible form — never in plain text).

2.2 Identity Verification (KYC) Data

To comply with our identity verification obligations and to process withdrawal requests, we may collect copies of your government-issued identity documents, including your National Identity Card (NID), Passport, or Driving Licence. We may also collect proof of address documents and evidence of payment method ownership.

2.3 Financial Transaction Data

We collect records of all deposits, withdrawals, bets placed, and winnings credited to your taka11 account. This includes the transaction amount (in BDT), timestamp, payment method used (bKash, Nagad, Rocket, or Upay), and the transaction reference number issued by the payment provider.

2.4 Technical and Device Data

When you access the Site, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, and the URLs you visited immediately before and after accessing taka11.club. This data is collected via server logs and session cookies.

2.5 Behavioural and Usage Data

We collect data about how you interact with the Platform, including which games you play, how long you play, the value of bets placed, session durations, and which sections of the Site you visit. This data is used to improve the Platform experience and to power responsible gaming tools such as session time notifications.

2.6 Communications Data

If you contact taka11 customer support by email, we retain a record of that correspondence, including the content of your messages and the email address from which they were sent. This data is retained to track resolution of your enquiries and to maintain a history of your interactions with the support team.

3 How We Collect Data

taka11 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to a promotional offer.
• Automatically via the Site — through server logs, session cookies, and analytics tools that capture your technical and behavioural data as you navigate the Platform.
• From payment providers — bKash, Nagad, Rocket, and Upay share transaction confirmation data with taka11 when you initiate a deposit or withdrawal. taka11 receives only the information necessary to confirm the transaction and credit your account — we do not receive your full wallet credentials.
• From identity verification services — where we engage a third-party KYC verification partner to validate identity documents, that partner may share a verification result (confirmed / not confirmed) and a risk score with taka11.
• From game software providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios may share game session data (bets, outcomes, RTP logs) with taka11 for account reconciliation and dispute resolution purposes.

4 How We Use Your Data

taka11 processes personal data for the following purposes:

taka11 does not use your personal data for automated profiling or decision-making that produces legal or similarly significant effects on you without human review. Where automated tools are used (for example, to flag unusual betting patterns), a human member of our compliance team reviews the output before any action is taken on your account.

5 Legal Basis for Processing

taka11 relies on the following legal bases when processing your personal data:

• Performance of a contract — processing your registration data, KYC documents, and financial transaction data is necessary to create and manage your taka11 account and to fulfil the services you have requested.
• Legitimate interests — processing technical data, behavioural data, and communications data to prevent fraud, improve the Platform, resolve disputes, and ensure the security of the Site. taka11's legitimate interests in operating a safe, functional platform are carefully balanced against your privacy rights.
• Legal obligation — processing data for KYC verification, anti-money laundering checks, and record-keeping is required by applicable law and regulations.
• Consent — where taka11 sends you promotional communications by email or SMS, this is done on the basis of your prior, freely given consent. You may withdraw this consent at any time without affecting the other bases described above.

6 Data Sharing

taka11 does not sell, rent, or trade your personal data. We share personal data only in the following strictly limited circumstances:

6.1 Payment Service Providers

To process deposits and withdrawals, taka11 shares necessary transaction details with bKash, Nagad, Rocket, and Upay. Each of these providers operates under their own privacy policies and is independently responsible for the data they process. taka11 is not responsible for the privacy practices of third-party payment providers.

6.2 Identity Verification Partners

Where required for KYC compliance, taka11 may share copies of your identity documents with a trusted identity verification service provider. This provider processes your documents solely for the purpose of verification and is contractually prohibited from using your data for any other purpose.

6.3 Game Software Providers

Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your account session identifier and bet data when you play their games on the taka11 Platform. This sharing is necessary to deliver the game, calculate outcomes, and log results for dispute resolution. Your full personal details (name, NID, email) are not shared with game studios.

6.4 Legal and Regulatory Disclosure

taka11 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the legal rights of taka11, its employees, or other Platform users. We will notify you of such disclosures where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the taka11 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer by email or by a prominent notice on the Site, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function more efficiently and to provide useful information to website operators. taka11 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform.

7.2 Types of Cookies We Use

• Essential / Session Cookies: Required for the Platform to function. These cookies maintain your login session, remember your account preferences, and ensure the security of your session. They cannot be disabled without impeding your ability to use the Site.
• Analytics Cookies: taka11 uses privacy-respecting analytics tools to understand how users navigate the Site, which pages are most visited, and where technical errors occur. This data is used in aggregate form and is not linked to individually identifiable records.
• Functional Cookies: These cookies remember your language preference (English), display settings, and responsible gaming tool configurations so you do not need to reconfigure them on each visit.

7.3 Managing Cookies

You may configure your browser to block or delete cookies. Please note that blocking essential session cookies will prevent you from logging in to your taka11 account and using the Platform. Instructions for managing cookies are available in your browser's help documentation. taka11 does not use third-party advertising cookies or cross-site tracking pixels.

8 Data Retention

taka11 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and registration data: Retained for the duration of the account and for a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 2 years from the date of the last correspondence related to a given enquiry.
• Technical and behavioural data: Retained in identifiable form for up to 12 months. Aggregated, anonymised analytics data may be retained indefinitely.
• Marketing consent records: Retained for as long as you have an active taka11 account, or for 2 years from the date you withdraw consent, whichever is later.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Deletion requests submitted by Players are processed within 30 days, subject to the mandatory retention periods described above — data required to be retained by law cannot be deleted at the Player's request until the legal retention period has elapsed.

9 Your Rights

As a taka11 Platform user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the taka11 support team at [email protected]:

• Right of Access: You may request a copy of the personal data taka11 holds about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly in your account settings; for KYC data corrections, please contact support.
• Right to Erasure: You may request deletion of your personal data. We will honour such requests to the fullest extent permitted by law, subject to mandatory data retention obligations described in Section 8.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify a rectification request or while you contest the legal basis for processing.
• Right to Data Portability: Where we process your data on the basis of your consent or on the basis of a contract, you may request a machine-readable export of the personal data you have provided to taka11.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis. We will assess your objection and cease processing unless we have compelling legitimate grounds that override your interests.

taka11 will respond to all data rights requests within 30 days. Where a request is complex or taka11 receives a high volume of requests, this period may be extended by a further 30 days, and you will be notified of the extension in writing.

10 Children & Minors

The taka11 Platform is strictly for adults aged 18 years and above. taka11 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and you believe that a minor has created a taka11 account or provided personal data to taka11 without your consent, please contact us immediately at [email protected].

Upon receiving a credible report that a user is under 18, taka11 will immediately suspend the account, investigate the matter, and — if the report is substantiated — permanently close the account, forfeit any balances in accordance with the Terms & Conditions, and securely delete all personal data collected in connection with that account as promptly as is operationally possible.

11 Security Measures

taka11 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and taka11's servers is encrypted using SSL/TLS protocols. The padlock icon in your browser confirms that the connection to taka11.club is encrypted.
• Password Hashing: Passwords are stored as one-way cryptographic hashes. taka11 never stores or transmits passwords in plain text, and our support staff cannot retrieve your password — only reset it.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Only authorised personnel with a legitimate operational reason may access Player data, and all internal access is logged and audited.
• Intrusion Detection: taka11's servers are monitored around the clock for signs of unauthorised access, unusual traffic patterns, or potential security incidents.
• Regular Security Reviews: taka11 conducts periodic reviews of its data security practices to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, taka11 will notify affected users promptly and will take all necessary steps to contain the breach and mitigate its impact.

12 Third-Party Links

The taka11 Site may contain links to the websites of payment providers, game studios, or other third parties. These links are provided for your convenience. taka11 has no control over the content, privacy practices, or data handling of third-party websites and accepts no responsibility for them.

We strongly encourage you to review the privacy policy of any third-party website you visit. The fact that a third-party site is linked from taka11.club does not constitute an endorsement of that site's privacy practices by taka11.

13 Policy Updates

taka11 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the Platform. The effective date displayed at the top of this document will be updated whenever a new version of the Policy takes effect.

Where changes to the Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — taka11 will notify registered Players by email prior to the new Policy taking effect. For minor or clarificatory amendments, the updated Policy will be published on this page without a separate notification email.

Your continued use of the taka11 Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may contact support to arrange closure of your account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data taka11 holds about you, please contact the taka11 data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Typically within 1 hour during Bangladesh Standard Time (BST, UTC+6)
• Availability: 24 hours a day, 7 days a week
• Language: English

For responsible gaming enquiries, please visit the Responsible Gaming page. For general account or platform questions, please visit our FAQ page or review the Terms & Conditions.